This Privacy Policy explains how mmc996 collects, uses, stores, and protects the personal data of Members who access our Malaysia online casino and sportsbook platform.
Effective date: 1 January 2026 | Governing language: English
A non-binding summary of our key data practices. The full legal text below governs in all cases.
All personal data held by mmc996 is stored on secured servers protected with 256-bit SSL encryption. Data is never stored in plain text and access is restricted to authorised personnel only.
mmc996 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. Data is shared only where strictly necessary for platform operation or legally required.
You have the right to access, correct, and request deletion of your personal data held by mmc996, subject to legal retention requirements. Submit requests via Live Chat or email to [email protected].
mmc996 uses essential session cookies for login authentication and functional cookies for game state persistence. Analytics cookies are used in aggregate, anonymised form only. No advertising cookies from third-party networks are deployed.
mmc996 does not store full payment card numbers or complete banking credentials. Payment processing is handled by certified Malaysian payment processors. mmc996 retains only tokenised references for transaction reconciliation.
Promotional emails and SMS from mmc996 are sent only with your consent. You may withdraw marketing consent at any time via your account settings or by contacting support. Withdrawal does not affect service-related communications.
This Privacy Policy is issued by the operator of the mmc996 platform ("mmc996", "we", "us", or "our"), accessible at mmc996.win. mmc996 is the data controller for personal data collected through this Platform in connection with the provision of online casino, sportsbook, lottery, and related gaming Services to Members in Malaysia and other permitted jurisdictions.
References in this Policy to "Member", "you", or "your" mean any individual who registers an account with mmc996, uses the Services, or otherwise interacts with the Platform.
If you have any questions about how mmc996 handles your personal data, contact our support team via Live Chat (available 24/7) or email [email protected]. We aim to respond to all privacy enquiries within 5 business days (GMT+8).
When you register a mmc996 account, we collect your full legal name, date of birth, gender, and identity card number (MyKad or passport number) for the purpose of age verification and Know Your Customer (KYC) compliance. This information is required under our obligations to prevent underage gambling and to fulfil anti-money laundering (AML) regulatory requirements.
We collect your email address, mobile phone number, and residential address. Contact data is used for account communications, withdrawal notifications, and, where you have provided consent, promotional messages. We may also collect your city or state of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya) for fraud detection and responsible gaming purposes.
We collect records of all deposits, withdrawals, and gaming transactions conducted through your mmc996 account. For eWallet payments (Touch 'n Go, Boost) and bank transfers (Maybank, CIMB, Public Bank), we collect payment method identifiers necessary for transaction processing and reconciliation. mmc996 does not store full payment card numbers or internet banking credentials.
We automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps when you access the mmc996 Platform. This technical data is used for security monitoring, fraud detection, and platform performance optimisation.
We collect data relating to your gaming activity on the mmc996 platform, including games played, bet amounts, session duration, and win/loss history. This data is used to fulfil our contractual obligations to you, to calculate bonus eligibility, and to monitor for indicators of problem gambling behaviour as part of our responsible gaming obligations.
We retain records of communications between you and the mmc996 support team, including Live Chat transcripts and email correspondence. These records are used for dispute resolution, quality assurance, and training purposes.
mmc996 collects personal data through the following means:
mmc996 processes your personal data for the following purposes:
mmc996 relies on the following legal bases to process your personal data:
Contractual necessity: Processing required to perform the contract between you and mmc996, including account management, transaction processing, and game provision.
Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification, and gaming regulatory requirements.
Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and freedoms.
Consent: Processing for marketing and promotional communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
mmc996 may share your personal data with trusted third-party service providers who assist in operating the Platform, including game software providers, payment processors (Touch 'n Go, Boost, Maybank, CIMB, Public Bank), KYC verification services, customer support platform providers, and cloud hosting infrastructure providers. All such providers are contractually bound to process your data only for the purposes instructed by mmc996 and to maintain appropriate security standards.
mmc996 may disclose your personal data to law enforcement agencies, courts, regulators, or other government authorities where required by applicable law, court order, or binding regulatory direction. We will notify you of such disclosures where legally permitted to do so.
mmc996 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing, advertising, or commercial purposes under any circumstances.
Some of the service providers and game platform partners used by mmc996 may process personal data outside of Malaysia. Where personal data is transferred internationally, mmc996 ensures that appropriate safeguards are in place, such as contractual data protection clauses equivalent in effect to applicable data protection standards. By using the mmc996 Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Malaysia, subject to these safeguards.
mmc996 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your membership and for a reasonable period thereafter to resolve disputes, enforce agreements, and comply with legal retention obligations. Financial transaction records are retained for a minimum of five years in accordance with AML regulatory requirements. Identity verification documents are retained for the period required by applicable gaming and financial regulations. Marketing consent records are retained for the period of your active membership plus two years.
Upon the closure of your mmc996 account, your data is flagged for deletion or anonymisation subject to applicable retention requirements. We will delete or anonymise your personal data upon your verified request where no legal obligation to retain it exists.
mmc996 uses the following categories of cookies on the Platform:
Essential cookies: Required for the Platform to function. These include session authentication cookies that maintain your mmc996 login state and security tokens that prevent cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
Functional cookies: Used to remember your preferences such as language settings, game lobby filters, and display preferences. These cookies persist between sessions on trusted devices.
Analytics cookies: mmc996 uses aggregated, anonymised analytics data to understand how Members use the Platform, which pages and features are most visited, and how performance can be improved. No personally identifiable data is transmitted to analytics systems.
mmc996 does not use third-party advertising cookies or behavioural tracking cookies from external ad networks. You may configure your browser to block cookies, though this may affect your ability to log in to and use the mmc996 Platform.
The mmc996 Platform and all associated Services are strictly intended for individuals aged 21 years and above. mmc996 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete such data and close the associated account. If you believe that an underage individual has registered on the Platform, please notify us immediately via [email protected].
Subject to applicable law and any overriding legal obligations, you have the following rights in respect of your personal data held by mmc996:
To exercise any of these rights, contact the mmc996 support team via Live Chat or by email. We will respond within 30 days. Identity verification may be required before requests are actioned.
mmc996 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, role-based access controls limiting data access to authorised personnel, device fingerprinting and suspicious login detection, and regular security audits of Platform infrastructure.
While mmc996 takes all reasonable precautions, no digital system is entirely immune to security risk. You are encouraged to use a strong, unique password for your mmc996 account and to report any suspected security incidents to support immediately.
The mmc996 Platform may contain links to third-party websites or game provider interfaces. This Privacy Policy applies solely to personal data processed by mmc996 through the mmc996.win Platform. mmc996 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external services you access.
mmc996 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via email to the address registered on your mmc996 account and/or by a notice posted on the Platform, prior to the changes taking effect. The "Effective date" at the top of this Policy will be updated accordingly. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mmc996, please contact us through the following channels:
Email: [email protected]
Live Chat: available 24/7 from your account dashboard.
Response target: Live Chat under 2 minutes. Email within 5 business days (GMT+8, Malaysia Standard Time).
Your data is protected with bank-grade encryption and never sold to third parties. Sign in to your mmc996 account and enjoy Malaysia's most trusted online gaming platform.
⚠️ 21+ only. Gambling involves financial risk. Please play responsibly.